Service Sathi

Welcome to Service Sathi, operated by GHARSEVEJO TECHNOLOGY. Your privacy is critically important to us. This Privacy Policy outlines how we collect, use, and protect your information when you use our mobile application.

1 Information We Collect

To provide you with reliable delivery services, we collect:

• Personal Information: Name, Photo, and phone number.
• Delivery Address: Address is collected solely for the purpose of delivering your food and vegetable orders to your location.
• Location Data (Optional): You may choose to share your device location to help us deliver more accurately. Location access is NOT mandatory and you can use the app without it.
• Payment Information: We support both Cash on Delivery (COD) and Prepaid payment options. For prepaid orders, payment details are processed securely through trusted third-party payment processors.
• Usage Data: Information on how you interact with our app to improve user experience.

2 How We Use Your Information

• To process and deliver your food and vegetable orders to the address you provide.
• To track your order and provide real-time delivery updates.
• To process prepaid payments securely and maintain transaction records.
• To communicate with you regarding your orders and delivery updates.
• To improve our app functionality and resolve technical issues.

3 Third-Party Services

We use trusted third-party services to operate our app, including:

• Google Firebase: For authentication and database management.
• Payment Processors: For secure payment transactions (e.g., Upi Qr).
• Analytics Services: To understand app usage and improve user experience.

These services have their own strict privacy policies and we do not sell or share your personal data with third parties for marketing purposes.

4 Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure.

5 Account Deletion and Data Retention

6 Children's Privacy

Service Sathi is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

7 Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the app after changes constitutes acceptance of the updated policy.

8 Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data at any time.
• Portability: Request transfer of your data to another service provider.

To exercise any of these rights, please contact us using the details below.

9 Data Storage and Transfer

Your personal data is stored on secure servers provided by Google Firebase, which may be located outside your country of residence. By using Service Sathi, you consent to the transfer of your data to these servers. We ensure that appropriate safeguards are in place to protect your information.

10 Government and Legal Disclosure

We may disclose your personal information if required by law, regulation, legal process, or governmental request. We may also disclose information to protect the rights, property, or safety of Service Sathi, our users, or the public.

11 Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at: